Platform admins run CloseDesk itself. They sign in at /admin with their own email and password, separately from customer users, and can’t see any customer’s closes.
Sign in
- Open
closedesk.in/admin(or/adminon your own install) and sign in. Platform admins can use two-factor sign-in too. - To do close work yourself, link your CloseDesk user once under Admins & my sign-in, then use Switch to my user account.
What is where
| Accounts | Every customer account, its plan and usage. Suspend or reopen an account. |
| Website messages | Messages sent from the Contact page. |
| Support desk | Tickets from the app and email. Reply, add internal notes, assign, and log calls and chats. Email settings connects your support mailbox (Google Workspace, Zoho or Postmark). |
| Installs | Dedicated and on-premise copies: licences, releases and their last check-in. |
| Backups | Back up or restore one company of a customer. See backups. |
| Audit log | Every user’s sign-ins and changes across all accounts. |
| Security checks | All accounts at a glance, platform admins, sign-in attempts with unknown emails, and full system health. |
| System | Version, Google and Microsoft sign-in, and diagnostics. |
| Admins & my sign-in | Add or remove platform admins, reset their two-factor sign-in, change your password. |