On closedesk.in, everyone can reach CloseDesk support from inside the app.
- Open Support under You in the menu.
- Press New ticket. Give it a subject, what it is about, a priority and the company. Under What’s happening? describe what you did, what you expected and what happened, and attach a screenshot if it helps (up to 10 MB a file). Mark it urgent only if your close is blocked.
- You get replies on the same page; the menu shows a badge when there is a new one. You can also email support@closedesk.in.
Before you write, check Troubleshooting: most sign-in and role questions are answered there.
On a company’s own CloseDesk (a dedicated or on-premise install), ask your company’s CloseDesk administrator first. They can send us a diagnostics file from Settings → System.