Guides by role

Platform admin and IT

You run CloseDesk itself: the service at closedesk.in, or a copy on your own server.

What you can do
  • Sign in at /admin, separately from the app
  • Manage accounts, support tickets, installs and platform admins
  • Turn on Google and Microsoft sign-in
  • Licences, updates and diagnostics on dedicated and on-premise installs

Start here

  1. The platform admin consoleRun the CloseDesk service: accounts, support desk, installs, backups and admins.
  2. Turn on Google and Microsoft sign-inRegister CloseDesk with Google and Microsoft and paste the keys in.
  3. Licence, updates and diagnosticsFor dedicated and on-premise installs: licence, check-in, updates and support files.
  4. Back up and restore a companyDaily backups of each company, taking one by hand, downloading and restoring.
  5. Security checks and sign-in policyRun the account’s security checks and require two-factor sign-in.

Several levels? You get everything each one allows, with one sign-in. See access levels.