Only the super administrator can delete a company or close the account. Nothing is deleted at once: it goes out of use straight away, and is deleted for good after 30 days. Until then you can bring it back with everything as it was.
Download an export first if you want to keep a copy. See Export your data.
Delete one company
- Go to Settings → Companies and press Delete… next to the company.
- Type the company’s name and your password, and press Delete.
- The company is out of use at once and shows Deleting with the date it goes for good.
Changed your mind? Press Bring back before that date. The company stays archived until you restore it. You can’t delete the last company in use; close the account instead.
Close the account
- Go to My account → Close the account.
- Type the account’s name and your password, and press Close.
- Everyone is signed out. Reminders, Slack, the API, Tally and HCM feeds stop, and nothing more is charged.
For 30 days you can still sign in. You see one page where you can reopen the account, with all companies, people and closes as they were, or download an export. Nobody else can sign in. The admins get an email when it is closed and a week before it is deleted.
What is deleted
Everything: closes, tasks, sign-offs, comments, attachments, invoices, parties, reconciliations, backups, people, the audit log and support tickets. A short record stays that the account or company was deleted, when and by whom. Copies leave our off-site backups within 90 days after that. Your invoices for the plan are kept by our accounting system as the law requires.
Free accounts nobody uses
A free (Solo) account nobody signs in to for 2 months gets a warning email. If still nobody signs in, it is closed at 4 months, and then the same 30 days apply. Signing in once is enough to keep it. Paid accounts never close by themselves.
The audit log
Audit log entries are kept for 3 years. The admins get an email a month before older entries are deleted, so you can export them first.