Every sign-in, every change and every sign-off is recorded with who did it, when, and from which address. Nobody can edit or remove an entry.
- My activity: everyone sees their own sign-ins and changes.
- Audit log (under Audit in the menu): system auditors and admins see the whole account.
Find something
- Open Audit log.
- Pick Activity or Sign-ins, and Failed only to see wrong passwords and codes.
- Filter by person and by date, or search for a task, company or word.
Changes made by CloseDesk staff, for example a restore they did at your request, show as “CloseDesk support”.